To process a return, please submit a request and our customer service rep will help you proceed. If you're not satisfied with an item that you purchased on bathdiamond.com, you can initiate a return within 30 days after delivery for a refund.
Returns are only available by mail. When shipping a return by mail, please follow these guidelines:
•Items must be returned unused.
•Return items in their original packaging. Packaging may include boxes, plastic wrap, manuals warranty cards and accessories.
•Each item must be returned to a specific location. Please ensure only the items listed on your return label are included in the return package.
Returned products will be subject to a 15% restocking and shipping fee, calculated from the price paid by the customer at time of purchase.