Shipping & returns
To process a return, please submit a request and our customer service rep will help you proceed. If you're not satisfied with an item that you purchased on bathdiamond.com, you can initiate a return within 30 days after delivery for a refund.
Returns are only available by mail. When shipping a return by mail, please follow these guidelines:
•Items must be returned unused.
•Return items in their original packaging. Packaging may include boxes, plastic wrap, manuals warranty cards and accessories.
•Each item must be returned to a specific location. Please ensure only the items listed on your return label are included in the return package.
Returned products will be subject to a 15% restocking and shipping fee, calculated from the price paid by the customer at time of purchase.
Non-returnable items are listed as final sale. Final sale items are not eligible for return and will not appear in your eligible items for return. We let you know when an item is final sale by noting it in the item’s description and it may also be noted on your packing slip.
EXTENDED HOLIDAY RETURNS
Items purchased from November 1 through December 15 can be returned through January 15.
We offer two refund options for returnable merchandise:
1.You can select to return for merchandise credit and enjoy free return shipping. (Note: Air-shipping rates apply for Alaska and Hawaii.)
2.You can select to return for a refund to original form of payment and pay a $9.99 return shipping fee.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.